2019 Spring CIO Workshop
This is a challenging time for the mortgage industry. Margins are compressed, costs have increased, and productivity has been trending down for many years. The effective deployment and management of technology is essential for survival in the marketplace and a potential source of competitive differentiation.
The STRATMOR CIO Workshop will be a highly interactive day and a half with technology executives facilitated by STRATMOR experts. The agenda will be focused on how lenders can derive the maximum benefits from technology: mining the value from currently implemented systems, selecting new applications, implementing new capabilities effectively, and managing the technology portfolio to support the corporate vision. The agenda will be focused on the following topics among others:
Understanding the strategic vision of the enterprise and developing the technology roadmap
Identifying ways to derive additional benefits from current technology investments
Selecting the right technology consistent with the roadmap to enable the strategy
Understand the mission, vision and target operating model
Start with the customer in mind – the customer journey
Striking the right balance between In-house vs vendor dependent strategies
Review of the technology landscape – using data from STRATMOR’s Technology Insights Survey, we will review the various technology vendors by category (POS, LOS, etc.) and discuss market share, latest developments, etc.
Digital point of sale systems and strategies – the latest in this rapidly evolving area
Implementation strategies – what works and what doesn’t
User acceptance testing
Use of BOTS
Process automation and workflow tools and techniques
Developing human capital
Building and growing the right team to support technology
Manage up – do you have a seat at the table?
Manage down – getting the most out of your people
Infrastructure – Technology support/backbone – robust enough to support your long term vision?
Enterprise data security
Enterprise data warehouse
Data integrity challenges
Business intelligence solutions – getting the right data in the right hands at the right time
Program management / change mgt – how to tackle large scale enterprise-wide projects
How to structure
Key roles and responsibilities
Artificial intelligence / machine learning developments
Blockchain – likely future application
This will be a “one of a kind” workshop with mortgage banking technology executives with the goal of providing specific, actionable ideas to improve efficiency through the effective application and management of technology. STRATMOR will share insights from years of experience in working with clients in operations and technology and developing best practices. Participants will also benefit from the highly interactive discussions with peers exploring what works and what doesn’t in these areas.
We encourage executives to register soon, as attendance will be limited to ensure optimal group dynamics.
Plan on arriving on Monday night for an optional dinner at 6pm. Meeting starts 8am Tuesday, and ends Wednesday at noon.