The mortgage industry’s digital transformation is in effect. Online lenders are gaining market share as customers pass on paper-laden approvals. The same innovation is however commoditizing mortgages. Lenders struggle to remain visible to consumers. Originators are forced to focus on volume, access, and efficiency, while brokers are under pressure to find new value in their service.
Digital Mortgage is where the industry will learn how to reposition within an evolving marketplace and provide services that retain value. The event will explore what complete mortgage digitization truly means, the industry’s new dynamics and tougher regulatory hurdles, and the trends that cement customer loyalty.